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Contract management & Abstraction services for a top 5 global bank

Our client, a Top 5 global bank with over 7,000 offices in more than 80 countries, came to Cenza for contract management and abstraction support following a series of mergers. The bank had more than 34,000 contracts, with over 100 agreement types, but lacked key information about these high-risk, complex transactions. To reduce risk, the bank wanted a detailed view of these arrangements. Learn how Cenza worked with the bank’s in-house team to build a customised system to capture critical information from multiple locations and entities. And how we helped our client save 35%.

The Client

Our client, a Top 5 global bank with over 7,000 offices in more than 80 countries, came to Cenza for contract management and abstraction support following a series of mergers.

The Challenge

The bank had 34,000 contracts, including over 100 agreement types, but lacked key information about these high-risk, complex transactions. To reduce risk, the bank wanted a detailed view of these arrangements.

The Brief

Cenza worked with the bank’s in-house team to build a customised system to capture critical information from agreements housed in multiple locations and entities.

The Cenza Solution

  • We worked closely with bank personnel to understand the agreements and develop guidelines to abstract critical information
  • Our highly skilled team of attorneys identified key attributes to be included in the abstraction of over 100 agreement types. The bank refined and confirmed these
  • We suggested, and the bank adopted our proposed workflow processes, reporting metrics, and quality control procedures
  • We created a customised software solution with a range of bespoke features.

The Results

The Cenza data abstraction solution helped the client to:

  • Harmonise contracts across offices and locations
  • Improve document management efficiency, resulting in less duplication and fewer errors
  • Pinpoint and capture financial and risk triggers
  • Reduce risk exposure by identifying contracts with terms that did not meet compliance standards
  • Meet internal deadlines
  • Achieve a 35% cost saving.
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Indexing services for a leading document management company

Our client, a leading document management company, approached Cenza to index documents and monitor image quality for a high volume project. An oil company sent our client documents on a daily basis. These documents needed to be indexed within 24 hours, irrespective of widely varying volumes. We helped our client load level and reduce costs. Find out how Cenza helped the client manage a high volume commercial indexing solution that improved the quality of its image processing and achieved significant cost savings

The Client

Our client, a leading document management company, approached Cenza to index documents and monitor image quality for a high volume project.

The Challenge

An oil company sent our client documents on a daily basis. These documents needed to be indexed within 24 hours, irrespective of widely varying volumes.

The Brief

Cenza was appointed to work with the client to develop a high volume indexing solution.

The Cenza Solution

  • Assembled and trained a dedicated team quickly
  • Configured our proprietary document indexing software for the project
  • Conducted all work in a secure area to ensure the highest standards of information security and client confidentiality
  • Improved production efficiency by reducing the number of steps required to index the documents.

The Results

Cenza’s flexible staffing model and deep indexing experience helped the client to:

  • Scale its operations up and down in response to fluctuating volumes
  • Meet its 24-hour turnaround deadline for all volume levels
  • Improve the quality of its image processing
  • Access specialised, dedicated teams rather than relying on temporary staff
  • Achieve cost savings of over 35%.
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Legal word processing for an AM law 50 law firm

Our client, an Am Law 50 law firm, wanted to reduce its word processing cost while maintaining its service level and quality.

It engaged Cenza for offshore word processing after a thorough due diligence effort that included a detailed third-party audit to confirm the security of our offshore services. We now provide high-quality Word, Excel, PowerPoint, Adobe, and data conversion services to the law firm. Find out how Cenza helped the firm refine its processes, and lower the day-to-day running costs of its operation, resulting in a 40% annual saving.

The Client

Our client, an Am Law 50 law firm, approached Cenza for offshore word processing support.

The Challenge

The firm handled all its legal word processing requirements on site. However, facing increasing pressure to enhance productivity and efficiency, it needed to reduce the cost of services while maintaining high service levels.

The Brief

Following an extensive third-party audit that confirmed the security of offshore services, Cenza was appointed to provide highly proficient Word, Excel, PowerPoint, Adobe, and data conversion services to the law firm.

The Cenza Solution

  • Built a team that could flex to meet fluctuating workloads
  • Handled end-of-US-day peak job submissions by next US morning, leveraging time zones
  • Low cost but highly skilled and experienced offshore operators

The Results

Cenza’s expertise produced meaningful improvements, developing a long-term partnership with the client, helping it to:

  • Lower operating costs, resulting in a 40% annual saving.
  • Scale its operations up and down at an affordable price
  • Streamline its operations, resulting in increased internal efficiencies
  • Access a captive, reliable pool of resources 24/7
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Contract management for a top five global bank

Our client, a Top 5 global bank came to Cenza to assist with a contract management review. The bank required analysis of 40,000 contacts across multiple geographies. The contracts, which consisted of a range of different agreements, needed to be evaluated in an aggressive timescale for auditing purposes.

Cenza was appointed to complete the contract management review and enter abstracted data into the client’s global risk management system. Find out more about how we met the bank’s deadline and developed efficient document management processes for ongoing and future contracts.

The Client

Our client, a Top 5 global bank came to Cenza to assist with a contract management review.

The Challenge

The bank required analysis of 40,000 contacts across multiple geographies. The contracts, which consisted of a range of different agreements, needed to be evaluated in an aggressive timescale for auditing purposes.

The Brief

Cenza was appointed to complete the contract management review and enter abstracted data into the client’s global risk management system.

The Cenza Solution

  • We worked closely with bank personnel at various global locations to fully understand the necessary documents and guidelines
  • We developed guidelines to abstract provisions which were then reviewed and confirmed by the bank
  • We assembled and trained a skilled set of lawyers to assist with the project
  • We developed a proprietary coding solution customised to each contract type and able to capture multiple data formats.

The Results

The Cenza contract management review solution helped the client to:

  • Meet its tough deadline to review legacy documents so it could remain compliant
  • Develop efficient document management processes for ongoing and future contracts
  • Effectively manage multiple contract types with unique instructions
  • Achieve high-quality levels for its contract management, despite considerable variance in type, structure and content of contracts.
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1. Contract management and abstraction services for a Top 5 global bank

Our client, a Top 5 global bank with over 7,000 offices in more than 80 countries came to Cenza for contract management and abstraction support following a series of mergers.The bank, which had over 34,000 contracts consisting of over 100 types of agreements had no central repository for these high-risk and complex transactions. The contracts were managed in-house with no data abstraction or CLM systems in place, and the bank faced significant risk management issues. Find out more about how Cenza worked with the bank’s in-house team to build a customised system to accommodate contracts from multiple locations and entities. And how we helped our client achieve a 35% cost saving.

The Client

Our client, a Top 5 global bank with over 7,000 offices in more than 80 countries came to Cenza for contract management and abstraction support following a series of mergers.

The Challenge

The bank, which had over 34,000 contracts consisting of over 100 types of agreements had no central repository for these high-risk and complex transactions. The contracts were managed in-house. No data abstraction or CLM systems were in place, and the bank faced significant risk management issues.

The Brief

Cenza was appointed to work closely with the bank’s in-house document management team to build a customised system to accommodate contracts from multiple locations and entities.

The Cenza Solution

  • We worked closely with personnel at the bank to fully understand the necessary documents and guidelines
  • Our project managers liaised with bank personnel at various global locations to develop and finalise abstraction guidelines, workflow processes, reporting metrics, and quality control procedures
  • Our highly skilled team of attorneys identified key attributes to be included in the abstraction of over 100 types of contracts
  • We created a customised software solution with a range of bespoke features.

The Results

The Cenza data abstraction solution helped the client to:

  • Harmonise contracts across its various offices and locations
  • Introduce more efficient document management process, resulting in less duplication and errors
  • Pinpoint and capture financial and risk triggers
  • Reduce its exposure to risk by identifying contracts with terms that did not meet the necessary standards of compliance
  • Meet internal audit driven deadlines
  • Achieve a 35% cost saving.

2. Indexing services for a leading document management company

Our client, a leading document management company, approached Cenza for support indexing and image quality monitoring for a large document management project. The company received documents from an oil company on a daily basis. These documents needed to be turned around in 24 hours, despite significant variation in volumes. The client required external support to reduce costs and increase coverage. Find out how Cenza helped the client to come up with a high volume commercial indexing solution that improved the quality of its image processing and achieved significant cost savings.

The Client

Our client, a leading document management company, approached Cenza for support indexing and image quality monitoring for a large document management project.

The Challenge

The company received documents from an oil company on a daily basis. These documents needed to be turned around in 24 hours, despite significant variation in volumes. The client required external support to reduce costs and increase coverage.

The Brief

Cenza was appointed to work with the client to come up with a high volume commercial indexing solution.

The Cenza Solution

  • We quickly assembled a dedicated team and trained them on our document indexing software
  • Due to the sensitivity of the documents, we assembled this dedicated team in a secure area to ensure the highest standards of information security and client confidentiality
  • We implemented efficient production processes, significantly reducing the number of steps required to turn the documents around.

The Results

Cenza’s flexible staffing model helped the client to:

  • Scale its operations up and down in response to the needs of its client
  • Confidently meet its 24-hour turnaround deadline, regardless of the volume of documentation
  • Improve the quality of its image processing
  • Access specialised dedicated teams rather than relying on temporary staff
  • Achieve significant cost savings of over 35%.

3. Legal word processing for an AM top 50 law firm

Our client, an AM top 50 law firm, approached Cenza for offshore word processing support. The firm handled all its legal word processing requirements on site. However, facing increasing pressure to enhance productivity and efficiency, it needed to reduce the cost of services while maintaining high service levels. Following an extensive third-party audit that confirmed the security of offshore services, Cenza was appointed to provide highly proficient Word, Excel, PowerPoint, Adobe, and data conversion services to the law firm. Find out how Cenza helped the firm refine its processes, and lower the day-to-day running costs of its operation, resulting in a 40% annual saving.

The Client

Our client, an AM top 50 law firm, approached Cenza for offshore word processing support.

The Challenge

The firm handled all its legal word processing requirements on site. However, facing increasing pressure to enhance productivity and efficiency, it needed to reduce the cost of services while maintaining high service levels.

The Brief

Following an extensive third-party audit that confirmed the security of offshore services, Cenza was appointed to provide highly proficient Word, Excel, PowerPoint, Adobe, and data conversion services to the law firm.

The Cenza Solution

  • We helped the client respond to fluctuating workloads with speed and flexibility
  • We allowed the client to leverage time zone differences with the ability to have work completed on a 24-hour basis
  • The client was able to streamline their operations resulting in increased efficiency.

The Results

Cenza’s expertise produced meaningful improvements, developing a long-term partnership with the client, helping it to:

  • Scale its operations up and down at an affordable price
  • Refine its processes, resulting in a established workflow and improved knowledge transfer
  • Access a captive, reliable pool of resources 24/7
  • Lower the day-to-day running costs of the operation, resulting in a 40% annual saving.

4. Contract management for a top five global bank

Our client, a Top 5 global bank came to Cenza to assist with a contract management review. The bank required analysis of 40,000 contacts across multiple geographies. The contracts, which consisted of a range of different agreements, needed to be evaluated in an aggressive timescale for auditing purposes. Cenza was appointed to complete the contract management review and enter abstracted data into the client’s global risk management system. Find out more about how we met the bank’s deadline and developed an efficient document management processes for ongoing and future contracts

The Client

Our client, a Top 5 global bank came to Cenza to assist with a contract management review.

The Challenge

The bank required a review of 40,000 contacts across multiple geographies. The contracts, which consisted of a range of different agreements, needed to be evaluated in an aggressive timescale for auditing purposes.

The Brief

Cenza was appointed to complete the contract management review and enter abstracted data into the client’s global risk management system.

The Cenza Solution

  • We worked closely with bank personnel at various global locations to fully understand the necessary documents and guidelines
  • We assembled and trained a skilled set of lawyers to assist with the project
  • We developed a proprietary software solution customised to each contract type and able to capture multiple data formats.

The Results

The Cenza contract management review solution helped the client to:

  • Meet its tough deadline for the completion of legacy documents
  • Develop efficient document management processes for ongoing and future contracts
  • Effectively manage multiple contract types with unique instructions
  • Achieve high-quality levels for its contract management, despite considerable variance in type, structure and content of contracts.